Frequently Asked Questions (FAQs)

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Plan management is a service that helps you manage your NDIS funding. It involves processing invoices, managing budgets, and ensuring you make the most of your NDIS plan. Plan management gives you the flexibility to choose your service providers and removes the administrative burden, allowing you to focus on your goals.

Plan management specifically focuses on managing your NDIS budget and processing payments to service providers. Unlike other NDIS supports like support coordination or direct service provision, plan management is solely dedicated to financial management.

Plan management is funded separately by the NDIS. It is included in your NDIS plan under the "Improved Life Choices" budget category. Therefore, you do not need to pay anything out of pocket for our plan management services.

Yes, as an NDIS participant, you have the freedom to choose your plan management provider. If you are not satisfied with your current provider, you can switch to Iconic Care Plan Managers. We will guide you through the process and ensure a smooth transition.

We take privacy and security seriously. We have robust systems and protocols in place to safeguard your personal information. Our team complies with strict privacy regulations and follows industry best practices to maintain the confidentiality and security of your data.

We strive to process invoices promptly to ensure timely payment to your service providers. Our goal is to process invoices within 3-5 business days upon receiving them, provided all necessary details and supporting documentation are provided accurately.

Yes, we provide secure online portals where you can access your plan and budget information anytime, anywhere. Our user-friendly portals allow you to view your available funds, track your spending, and monitor your budget utilization.

We are committed to providing exceptional customer support. If you have any questions or encounter any issues, our friendly team is readily available to assist you. You can reach us via phone, email, or through the online portal, and we will promptly address your concerns.

While our primary focus is on plan management, we can certainly provide guidance and recommendations for service providers in your area. We have extensive networks within the disability sector and can help connect you with suitable service providers based on your needs and preferences.

Getting started with us is simple! Just reach out to our team, and we will guide you through the process. We will discuss your specific requirements, explain our services in detail, and assist you in transitioning your plan management to Iconic Care Plan Managers seamlessly.

Still have you any problem for solutions?

Head office address:

Queen Street, Campbelltown, NSW 2560, Australia

Call for help:

02 4604 8282
0405 519 178

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